Account & Billing 6 Articles
Plans, payments, passwords and server addresses. All the non-game stuff, sorted.
How to Cancel Your Server or Request a Refund
Cancel from the billing area in a few clicks. Includes our 3 day money back guarantee on new orders and what happens if a renewal catches you out.
How to Upgrade or Downgrade Your Server Plan
Learn how to safely change your ThundraNode server's RAM or slot plan, whether your world resets, and how to avoid common mistakes when resizing resources.
How to Reset Your Password and Regain Account Access
Locked out of your ThundraNode panel or billing account? Here's exactly how to reset your password, verify your identity, and get back in.
How to Find or Change Your Server IP and Port
Learn exactly where ThundraNode shows your server's IP:PORT, how Bedrock addresses differ from Java, and what your options are for changing it.
How to Use a Custom Domain for Your Server (SRV Records)
Tired of sharing an IP:port? Learn how to point a custom domain or free ThundraNode subdomain at your Minecraft server using DNS and SRV records.
How to Back Up and Restore Your Server
Learn how to create backups, restore a previous version, and download your world safely using ThundraNode's Backups panel, before disaster strikes.